Terms and conditions

Terms & Conditions:
The customer will have to pay a monthly subscription fee to avail the services of Laundry pick up and drop at their doorstep. The monthly fee will vary from time to time per the company's discretion and works on different packages and slabs, with each package having its own varied offerings.
Many or most of the services are eligible only for residents and not any kind of corporates in whatever size, including but not limited to, Hotels, Restaurants, Lodges, PG's, Hostels, Clubs, Shops, etc., or anything that doesn't qualify under a proper residence.

Service Availability:
a) Chennai laundry reserves the right to restrict, suspend, discontinue or cancel this service at management’s exclusive discretion. Chennai laundry will make every reasonable effort to provide advance notice of its action(s) to all active members. Chennai laundry accepts no responsibility should any active member(s) not receive advance notice of its intention to restrict, suspend, discontinue or cancel its services.
The services will be restricted to pin-codes, city-wise, region wise, per the policy offering of Chennai laundry.

b) Chennai laundry shall make all reasonable attempts to offer the services as assured. However, on days of unexpected disruptions of traffic due to public rallies, bandhs and other such occasions, the services are likely to get affected/delayed/postponed.

c) The services will be restricted to pin-codes, city-wise, region wise, 6 days a week per the policy offering of Chennai laundry.

Fair Usage Policy:
As per our fair usage policy, customers shall adhere to use our services in a fair manner and not indulge in misusing in any other manner. Should there be any instances, Chennai laundry at its sole discretion, shall accept/reject the subscription. If under any circumstances, Chennai laundry finds any of its laundry or dry cleaning packages being misused, for any other purpose other than residential purpose or use, Chennai laundry reserves the right to terminate the subscription with immediate effect and will not be obliged or liable to refund the money paid for the subscription.

Participation:
Upon payment of the subscription fee, Chennai laundry will confirm and communicate to the customer the beginning of their services for the paid subscription. The beginning date in certain cases, may be delayed up to a maximum of 20days, depending upon the logistics and other arrangements Chennai laundry has at that point of time. In case of any long delays, Chennai laundry will arrange to make immediate refund upon demand or request from the customer with no deductions or additions.

Delivery period:
a) For any garment collected from a customer's door step or from any of our points, Chennai laundry will try it's best to process them and deliver back within 72-96 business hours, failing which customers will be communicated in advance about the delay.
b) For clothes collected for drycleaning/starching/bleaching, the delivery period may vary/take longer than the assured 72 business hours.

Exclusions:
The following items, but not limited to, are excluded in the agreement and will not be processed by Chennai laundry against the monthly subscription:
Any floor mats or bath mats.
Carpets of any nature.
Wet clothes will not be accepted at any cost.
Any and all torn or damaged garments.
Heavy curtains and other fabrics which are difficult to process.
Any and all garments that do not fall under the laundry process capacity that Chennai laundry units can handle.
However, if they can be at an additional cost, they will be decided on case to case basis by Chennai laundry.

Pick up and Drop-off:
Chennai laundry will allocate a time slot for their routine pick-up and drop-off at every customers door-step, which will be communicated to the customer in advance. This time slot will have a window of 5 minutes to 10 minutes and will be adhered to : alternate day, or weekly slot, whichever is preferred by the customer. Should the customer not be in a position to attend to this at the designated time slot, within the window provided, Chennai laundry holds the rights to forfeit or cancel that particular slot.

Permission of Entry:
It is the customers duty to arrange prior permission to enter apartment complex / complexes, failing which Chennai laundry services shall not be available to service such locations. Our pickup and delivery personnel shall not be forced to wait for want of such permits and should such occasions arise, will be forced to leave the premises without the scheduled pickup / delivery. Our Collection/Delivery Executives will be happy to serve customer requests right at the doorstep. However, the accountability of any outcome, should they be invited to step inside, lies solely with the customer.

Authorization Clause:
a) The customer takes complete responsibility and is accountable in cases where persons other than those that have subscribed to the service, receive the goods on his/her behalf. It will be the customer's responsibility to ensure the safety of his/her goods. Chennai laundry will not take responsibility for any loss / damage / theft of the delivered goods in such cases.
b) You can choose to give us an alternate phone number, other than the one registered with us, to receive SMS alerts and/or any other communication from Chennai laundry to you. In such cases, Chennai laundry will not be responsible for any loss of information/intimation to the registered user about his/her goods. Email to us the alternate phone number along with your Subscription ID. No verbal instructions on this will be accepted.

Marking of Garments:
To identify and track the garments to their owner, Chennai laundry will write the customer's respective unique subscription ID on the garments with a permanent marker. The customer hereby agrees to allow Chennai laundry to make said marking on their garments. Chennai laundry will not be liable for claims of any nature against the same.

Non Transferability of Services:
The services are not transferable. Customers are prohibited from transferring their monthly subscription / service to any other person for whatsoever reason.

Membership Cancellation:
Chennai laundry reserves the right to cancel the services at any point of time to its customers for the following reasons but are not limited to:
1) violation of any or all of these Terms and Conditions;
2) misrepresentation of any information or any misuse of this service;
3) violation of any national law or regulation in connection with the use of this service;
4) failure to pay for any additional services enjoyed by the customer;
5) a cheque or any sort of payment to a participating store or brand is returned for insufficient funds or is invalid for any reason;
6) a debit or credit card payment to a participating store is contested for any reason and payment stopped;
7) commission of fraud or abuse involving any portion of this services;
8) if found, misusing the services or clubbing other tenant's / neighbours / clothes or any type of garments in their name; or
9) action, in any other way, to the detriment of this service program or any of its alliances; all as may be determined by Chennai laundry in its sole discretion. In any of the above cases, the refund of the monthly subscription will be solely under the discretion of Chennai laundry management.
Changes in Terms and Conditions:
Chennai laundry reserves the right to make any changes to the services (whether material or otherwise), including the ways in which the services operate and work, eligible items, the expiry of services, the limits, to modify or cancel the services, Terms and Conditions, regulations, benefits, conditions of participation and subscription, even though changes may affect the services offered at the time of subscription; all and as may be determined by Chennai laundry in its sole discretion. You will be bound by any such changes.

Notice of Changes:
Any such changes will be shown in these Terms and Conditions on the Chennai laundry web site or mobile apps if any, and will be effective immediately unless stated otherwise. A notice that a change has been made will be placed on the web site for a reasonable period of time. Any changes to any printed version of the Terms and Conditions will be contained in the next reprinting of that printed version. Chennai laundry will attempt to notify its active customers regarding major service offering changes, but will not be liable for failure to do so, and all customers will nevertheless be bound. An active customer is defined as any customer having paid for the monthly subscription and is enjoying the services for that particular month or anyone who has paid for any subsequent months.